Measurement is 1 out of 5 with 1 being
the worst and 5 being the best. I briefly explain every
Key Performance Indicator in turn:
Time to receive first issue (1=delays;
5=very quick)
How soon the first subscription issue arrives at your
door
Pricing (1=expensive; 5=cheapest)
How low the final subscription price is
Security (1=feeling insecure; 5=feeling
secure)
Meaning the payment process and the danger of having
your subscription details being lost
Ease in subscribing online
(1=complicated; 5=easy)
How easy it is to subscribe online, from subscription
selection, to paying and leaving the site
Customer care (1=still waiting;
5=helpful)
The quality of service provided by customer care, and
how easy it is to reach them and get a response to your
query
Refunds process (1=complicated; 5=very
easy)
How easy it is to get a refund
Overall Hassle rate (1=too much hassle;
5=seamless subscription). In overall, how easy it is to
subscribe online through this site
Additional bonuses provided (1=none so
far; 5=great bundle)
Tax free subscription, no shipping fees, gift
vouchers
